Shipping and Returns Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

 

Carriers

We use UPS to deliver our orders.

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns, Refunds and Exchanges

How To Return an Item:

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

Please email info@casaliwinetotes.com or use our contact form to request a refund or exchange and we will assign you a RA#.

Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. Shipping and handling are non-refundable.